Return Policy
Uma Cantik | Return Policy
Returns
To return a product, please contact us through info@umacantik.com. Products can be returned up to 14 days after the product was received.
We kindly request that all products are returned in their original packaging and in the same condition in which they were received.
Uma Cantik is not responsible for the loss of any returned products in the mail or at customs.
After we have received the products please allow 1-7 business days for the refund, without shipping costs. Shipping costs for returning products are the responsibility of the customer.
Uma Cantik will not accept returns of any purchases that have been used, damaged or altered.
Uma Cantik reserves the right to deny unauthorized returns that do not meet or follow our return policy and procedure.
Exchanges
Products can be exchanged. Please contact us through info@umacantik.com
Products can be exchanged up to 14 days after the product was received. If you would like to exchange your product, please clearly indicate the product you would like to order instead. If there is a price differential, we will either credit or refund your account with the relevant amount.
We kindly request that all products are returned in their original packaging and in the same conditions in which they were received.
Uma Cantik is not responsible for the loss of any returned products in the mail or at customs.
Shipping costs for exchanging products are the responsibility of the customer.
Uma Cantik will not accept exchanges of any purchases that have been used, damaged or altered.
Uma Cantik reserves the right to deny unauthorized returns that do not meet or follow our return policy and procedure.
Cancellation
If you would like to cancel your order before being shipped you may do so free of charge. Please e-mail us through info@umacantik.com at your earliest convenience. Once shipped, products can only be returned through the procedure described above.
In this sense, from our wall decor pieces to stone statues, to kitchen items, the joy brought by each product from the Uma Cantik collection is the result of the happiness with which it was made. But not only that; it is also our constant concern throughout this process involved in trying to minimize the impact on the environment and our carbon footprint at all stages of production, transportation, and storage.
Natural and sustainable materials
In a very simple way: most of the products in our collection are made with natural materials, such as rattan, bamboo, teak wood, or sea grasses.
"In addition to the absence of impact on nature with their collection, these products are known for their resistance and versatility, as well as their natural ability to replenish. It is true that some products contain synthetics, but they are made from recycled materials."
"In addition, all items made of wood or with shells are certified by the government of Indonesia, and guaranteed to come from sustainable sources."
